Frequently Asked Questions

Welcome to the Arbela FAQ page! Here you’ll find answers to some of the most common questions our customers have. If you don’t find the answer you’re looking for, feel free to reach out to us!

1. Why is it called Arbela?

Arbela is a smooth combination of both arroz (rice) and habichuelas (beans), which are staple ingredients in Latin cuisine. The name honors my grandfather, a farmer from San Juan de la Maguana, who was known for growing the finest arroz and habichuelas. Arbela embodies the quality, care, and tradition passed down through his work, bringing those values to every product we offer.

2. What is the Arbela Frying Set made of?

Our Arbela Frying Set is crafted from 304 stainless steel, known for its durability, resistance to rust, and excellent heat distribution. This high-quality material ensures long-lasting performance and easy maintenance.

3. What payment methods do you accept?

We accept a variety of payment methods to ensure a smooth shopping experience:
• Credit/Debit Cards: Visa, MasterCard, American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

4. How do I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can track the status of your order directly through the link provided in the email or visit our shipping partner’s website.

5. How long will it take for my order to arrive?

• Domestic (US): Orders typically arrive within 5-7 business days after processing.
• International: Shipping can take anywhere from 3-14 days, depending on your location and the shipping method selected.

6. Can I modify or cancel my order after placing it?

We process orders quickly to ensure timely delivery, so once your order is placed, we are unable to make changes or cancel it. However, if you encounter an issue, please reach out to our customer support team as soon as possible at helloarbela@gmail.com.

7. What is your return policy?

You have 30 days to return or exchange any item. Just contact us and we’ll guide you through the process.

8. Is the Arbela Frying Set dishwasher safe?

No, the Arbela Frying Set is not dishwasher safe. To maintain the quality of the stainless steel, we recommend hand washing with mild soap and warm water. This will help preserve its shine and longevity.

9. How do I care for and maintain the Arbela Frying Set?

To maintain your Arbela Frying Set:
• Clean with warm, soapy water after each use.
• Avoid using harsh abrasives or cleaners that can scratch the surface.
• For tough stains, use a non-abrasive stainless steel cleaner.
• Dry thoroughly after cleaning to prevent water spots.

10. How do I contact customer support?

You can reach our customer support team via email at helloarbela@gmail.com. We’re here to help with any inquiries or concerns you may have.

11. Do you offer gift cards?

At this time, we do not offer gift cards. However, we will update you if this option becomes available in the future.

12. Where can I buy Arbela products?

Arbela products are available exclusively on our website and on Amazon.